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2026 Targets
Setting ambitious goals to drive growth and operational excellence across all departments. Our comprehensive targets span sales, production, and team efficiency metrics designed to achieve $5M in annual revenue.
Annual Revenue Goals
Our 2026 fiscal year targets represent a strategic leap forward, building on the momentum from previous years. With a yearly target of $5M in NCC sales and $4.02M in gross sales, we're positioning ourselves for sustainable growth while maintaining operational efficiency.
$5M
NCC Sales Target
Annual revenue goal for 2026 FY
$4.02M
Gross Sales
Target gross sales for the year
$1.61M
Team Wages
Annual wage budget allocation
100K
Total Products
Products to be processed annually
Daily, Monthly & Quarterly Breakdown
Daily Targets
  • $19,900 in NCC sales
  • $16,000 in gross sales
  • 400 products processed
  • 221 orders fulfilled
  • 100 lab products
  • 300 fast movers
Monthly & Quarterly Goals
Monthly Target: $417,000 in sales with 8,333 products processed across all categories.
Quarterly Target: $1,250,000 in NCC sales, $1,005,000 gross sales, with 25,000 total products.
Team wages must remain below 40% of gross sales to maintain profitability and operational efficiency.
Performance Comparison: 2024-2026
Tracking our growth trajectory shows significant progress. From 2024 FY to 2025 FY, we increased daily products from 281 to 357. Our 2026 targets push us to 400 products per day, representing a 12% increase over last year.
Three-Tier Incentive Structure
Our performance-based incentive program rewards teams for achieving wage efficiency targets. As wage costs decrease as a percentage of gross sales, team bonuses increase significantly, creating alignment between profitability and compensation.
Target 1: 39.99% Wages
Sales Target: $5M annually ($19,900 daily)
Team Bonus: 7% of annual earnings (~$100K total)
Target 2: 37.5% Wages
Sales Target: $5.35M annually ($21,314 daily)
Team Bonus: 9.5% of annual earnings (~$150K total)
Target 3: 35% Wages
Sales Target: $5.75M annually ($22,800 daily)
Team Bonus: 12% of annual earnings (~$200K total)
Key Performance Indicators
To reach Target 1, we need 491 daily customer service activities with a 45% order conversion rate. This translates to 221 confirmed orders and 400 products per day across lab compounds and fast movers.
45%
Order Conversion
Customer service conversion rate target
80%
Gross Profit
Average GP percentage per sale
25%
Lab Products
Compounded items of daily total
75%
Fast Movers
Ready-prepared products daily
Daily Activity Breakdown
Our operational workflow requires precise coordination across customer service, lab production, and fulfillment teams. Each department has specific daily targets that contribute to our overall goals.
01
Incoming Inquiries: 491 Activities
200 phone calls, 75 Zendesk tickets, 20 website orders, 156 B2B portal orders, 40 walk-ins
02
Processing: 400 Products
300 items via CS1 (fast movers), 100 items via CS3 (compounded), all processed through RxOne
03
Lab Production: 100 Items
15 sterile compounds, 85 non-sterile compounds, tracked via Excel whiteboard
04
Quality Assurance: 100 Items
CS2 checks all lab-produced items before fulfillment
05
Fulfillment: 221 Orders
165 shipped orders, 56 collection orders, tracked via Starship and NCC portal
Task Time Allocations
Efficient time management is critical to meeting daily targets. Each activity has standardized time allocations to ensure consistent productivity and quality across all operations.
Office Activities
  • Phone calls: 4 minutes per order
  • Email/Zendesk: 3 minutes per order
  • Portal confirmation: 1 minute per order
  • Dispensing: 3 minutes per order
  • Formulation: 3 minutes per order
  • Postage: 2 minutes per order
Pharmacist Activities
  • Station 1 (QA/QC, Fast movers): 3 minutes per formula
  • Station 2 (QC from Lab): 3 minutes per formula
  • Station 3 (QA into Lab): 5 minutes per formula
Daily Targets: 300 items CS1, 100 items CS2, 100 items CS3
Lab Production Standards
Lab activities are measured in "tallies" where 1 tally equals 20 minutes. This standardized system helps track productivity and estimate completion times for various compound types.
Capsules
100-cap machine: 100 capsules per tally
300-cap machine: 300 capsules per tally
Up to 3 ingredients: 1 tally
4 ingredients: 1.5 tallies
Creams & Ointments
3 ingredients: 1 tally
4 ingredients: 1.5 tallies
Anesthetic creams: add 1 tally for tubing
Milling: add 10 minutes per compound
Suspensions
Standard: 1 tally
With crushing/sieving: add 1 tally
Suppositories
30 suppositories: 2 tallies
300 suppositories: 15 hours (45 tallies)
Troches
1.5 tallies per troche
Setup & Cleaning
Setup: 15 minutes (start of shift)
Cleaning: 15 minutes (end of shift)
Between-item cleaning included in times
Team Development Timeline
New team members follow a structured progression to full productivity. This phased approach ensures quality standards are maintained while allowing adequate time for skill development and training.
1
Initial Training
2 weeks of comprehensive onboarding and foundational training
2
6 Weeks Experience
50% of target productivity expected
3
3 Months Experience
75% of target productivity expected
4
6 Months Experience
100% of target productivity achieved
Average product value: $50 per product with 1.8 products per order. Roster expenses total $1.605M annually ($61,730 per fortnight including super). Success requires 221 orders and 400 products daily across 251 trading days.