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Welcome to NCC Health
Your complete onboarding guide for Merrimac Pharmacy and NCC Health team members
Your First Day Essentials
Starting a new role is exciting, and we want to make sure you have everything you need from day one. Every new team member receives a comprehensive onboarding package designed to set you up for success at NCC Health.
Employment Contract
Your official contract and role-specific outcome profile
Work Email
Your professional NCC Health email address for all communications
System Access
Website logins specific to your location and department
RXONE Login
Access to our pharmacy management software
Personal Locker
Secure storage for your belongings
Uniforms
Professional attire for your role
Name Badge
Your official team identification

Depending on your specific department and location, you may receive additional specialized resources and equipment tailored to your role.
What's an Outcome Profile?
It's your guide to success—not a rigid task list, but a framework that empowers you to find the best way to excel in your role.
A Modern Approach to Job Descriptions
At NCC Health, we've moved beyond traditional job descriptions to something more meaningful: outcome profiles. Instead of simply listing tasks to complete, an outcome profile focuses on the results and impact of your work.
This approach gives you the freedom to innovate and find the most effective methods to achieve your goals. Research shows that outcome-based work leads to greater job satisfaction, increased motivation, and better results for both team members and the organization.
When you start with us, you'll receive your personalized outcome profile with your employment contract. This document will outline the key outcomes expected in your role, providing clarity on how success is measured while giving you autonomy in how you achieve it.
Your Probation Journey
The probation period is designed to ensure you're thriving in your new role. We use structured check-ins to provide support, gather feedback, and celebrate your progress. This isn't just about evaluation—it's about your development and success.
1
6-Week Check-In
Early feedback and adjustment period. We'll discuss your initial experiences, answer questions, and ensure you're settling in well.
2
3-Month Check-In
Mid-probation review to assess progress. Your manager will review your development and provide guidance on any areas needing attention.
3
6-Month Check-In
Final probation assessment. Your manager will evaluate your overall performance and officially notify you of your probation outcome.
Throughout this journey, communication is key. Don't hesitate to reach out to your manager between formal check-ins if you have questions or concerns. We want you to succeed, and these milestones are designed to support that goal.
Essential Digital Tools
Your work email is your gateway to NCC Health's comprehensive digital ecosystem. We use Microsoft 365 and specialized healthcare software to ensure seamless communication and efficient operations across all departments.
Microsoft Outlook 365
Your primary email platform for all professional communications, calendar management, and meeting scheduling.
Microsoft SharePoint 365
Our centralized document repository where all company policies, procedures, and resources are stored and maintained.
Microsoft Teams
Our real-time communication hub connecting all departments, enabling quick collaboration and instant messaging.
Specialized Systems
Beyond the Microsoft suite, you'll have access to industry-specific platforms essential for pharmacy operations:
  • RXONE – Primary pharmacy management software
  • Payway – Secure online credit card processing
  • Zendesk – Customer support and ticket management
  • NCC Portal – Internal team resources
  • MPS – Medication management system
  • Suremed – Clinical information database
  • MIMS & AMH Online – Australian medicine references
Meet Employment Hero
Your central hub for everything HR-related at NCC Health is Employment Hero (EH). This comprehensive platform brings together all the tools you need to manage your employment journey, from accessing your roster to submitting leave requests.
1
Employment Hero HR
The main platform for 99% of your HR needs. Access it anytime at employmenthero.com using your work credentials. This is where you'll manage most aspects of your employment.
2
SWAG App
Download from swagapp.com for mobile access to rewards, recognition, and team engagement features. Stay connected to your team wherever you are.
3
Workzone App
Available in your phone's app store, Workzone gives you on-the-go access to rosters, timesheets, and quick HR tasks. Perfect for checking your schedule or submitting timesheets remotely.
Your Employment Hero Toolkit
Employment Hero is more than just an HR system—it's designed to support your entire employee experience. From your first day to career development, everything you need is organized in one intuitive platform.
Organizational Chart
See where you fit in the team structure and connect with colleagues across departments.
Compliance
Access policies, induction materials, safety documentation, and incident reporting tools.
Time Management
View rosters, submit timesheets, and request leave—all in one convenient location.
Pay
Download payslips and review your payment history whenever you need it.
Engagement
Give and receive recognition, participate in team surveys, and celebrate successes together.
Development
Schedule 1-on-1 meetings, provide feedback, and access learning courses for professional growth.
Performance
Set goals, track progress, and complete performance reviews aligned with your outcome profile.
Benefits
Explore incentives, shop the SwagStore, and redeem your Hero Dollars for rewards.
Quick Access Guide
Employment Hero puts everything at your fingertips. Whether you need to check your roster, submit a timesheet, or review a company policy, it's all available through one central platform.
Most Used Features
  • Rosters – Check your upcoming shifts and schedule
  • Timesheets – Submit hours worked for accurate payroll
  • Leave Requests – Apply for annual leave, sick leave, or other time off
  • Payslips – Download current and historical pay information
  • Policies – Review all company policies and procedures
  • Learning – Complete required training and professional development
Getting Started: Visit www.employmenthero.com and log in with your NCC Health credentials. First-time users will be guided through a quick orientation to help you navigate the platform.
Need Help?
If you're having trouble accessing Employment Hero or have questions about any features, your manager is always available to assist you.
The platform also includes built-in help resources and video tutorials to guide you through common tasks.
Company Policies: Creating a Positive Workplace
Our policies aren't just rules—they're the foundation of a respectful, safe, and productive workplace. These guidelines ensure everyone can thrive, collaborate effectively, and feel supported throughout their time with NCC Health. We encourage you to read each policy thoroughly to understand your rights and responsibilities.
Anti-Discrimination & EEO
Ensuring equal opportunities for all team members
Bullying & Sexual Harassment
Zero tolerance for harassment of any kind
Cashing Out Leave
Guidelines for leave buyback requests
Drug & Alcohol
Maintaining a safe, substance-free workplace
Grievance Policy
Fair processes for addressing workplace concerns
Leave & Attendance
Comprehensive guide to all leave types and attendance expectations
Overtime Policy
Guidelines for additional hours and compensation
Parental Leave
Supporting growing families with leave options
Performance Management
Framework for development and accountability
Recruitment Policy
Our commitment to fair hiring practices
Social Media
Responsible online conduct and brand representation
Workplace Health & Safety
Protecting the wellbeing of all team members
Understanding Your Responsibilities
Where to Find Policies
All company policies, including any updates or new additions, are easily accessible through Employment Hero. Navigate to Compliance → Policies to view the complete, up-to-date library of workplace policies.
Each policy is written in clear language to ensure understanding. They're regularly reviewed and updated to reflect current best practices, legal requirements, and our commitment to continuous improvement.
Questions or Concerns?
If you're unsure about any content in these policies or how they apply to your specific situation, please don't hesitate to speak with your manager. They're here to clarify and support you.
We want you to feel confident about workplace expectations and procedures. Open communication about policies helps create a transparent, trust-based work environment.

Important: By beginning employment with NCC Health, you acknowledge that you have read, understood, and agreed to comply with all company policies. This acceptance is part of your employment contract and helps ensure a consistent, fair workplace for everyone.
Ongoing Performance & Development
Once you successfully complete your probation period, you'll transition into our regular performance and development framework. This continuous approach ensures you receive consistent feedback, recognition, and opportunities for growth throughout your career with NCC Health.
01
Regular 1-on-1 Meetings
Scheduled check-ins with your manager to discuss your progress, challenges, goals, and career development. These meetings are your time to connect, receive coaching, and align on priorities.
02
Annual Performance Review
A comprehensive evaluation conducted by your manager assessing your achievements against your outcome profile, celebrating successes, and setting goals for the year ahead.
03
Monthly Polly Surveys
Anonymous pulse surveys delivered via Microsoft Teams capturing your thoughts on workplace culture, satisfaction, and potential improvements. Your honest feedback helps shape our workplace.
04
Annual Team Member Survey
A comprehensive, confidential survey sent via SurveyMonkey allowing you to provide in-depth feedback on all aspects of working at NCC Health. Results guide strategic decisions.
Celebrating Together
At NCC Health, we believe that celebrating achievements and fostering connections makes work more enjoyable and meaningful. We've built a culture of recognition and celebration throughout the year, creating moments that bring our team together.
Annual Christmas Party
Our biggest celebration of the year! Bring your partner and join the entire team for an evening of food, entertainment, and festive fun.
Semi-Annual Dinners
Twice a year, we gather for department dinners or whole-company celebrations to recognize achievements and strengthen team bonds.
Monthly Target Lunches
When we hit our business targets, we celebrate together with catered lunches. Success tastes even better when shared!
Melbourne Cup Lunch
Dress up, enjoy delicious food, and celebrate this iconic Australian tradition together without leaving the workplace.
Weekly Treats
Team members bring in homemade bread, baked goods, and treats to share. These small gestures create daily moments of connection and care.
Birthday Benefit
Enjoy 3 hours off on your birthday to celebrate however you choose. It's our gift to you—you've earned it!
Department-Specific Procedures
Due to the specialized nature of pharmacy and compounding operations, procedures are tailored to each department's unique requirements. Both Merrimac Pharmacy and NCC divisions follow rigorous quality standards aligned with industry best practices and regulatory frameworks.
Merrimac Pharmacy Procedures
The Merrimac Pharmacy division operates under procedures established by:
  • QCPP – Quality Care Pharmacy Program, Australia's quality standard for community pharmacies
  • Brand Guidelines – National brand standards accessed via brand portal
These frameworks ensure consistent, high-quality patient care and regulatory compliance across all retail pharmacy operations.
NCC Procedures
NCC Health follows Standard Operating Procedures (SOPs) adapted from internationally recognized standards:
  • USP – United States Pharmacopeia, the gold standard for compounding
  • PIC/S – Pharmaceutical Inspection Co-operation Scheme, ensuring international quality standards
  • Pharmacy Board of Australia
These rigorous protocols govern our compounding operations, maintaining the highest safety and quality standards.
Accessing Procedures
All SOPs and procedures are available via Microsoft SharePoint at: NCC Health Team Site - Documents → QCPP, SOP & HR
Your manager will guide you through the specific procedures relevant to your role during your onboarding. Regular training ensures you stay current with any updates or changes to protocols. Compliance with these procedures is essential for patient safety, product quality, and regulatory adherence.